Ordering and Shipping
You can place an order by browsing our products, selecting the items you wish to purchase, and adding them to your cart. Once you’re ready, proceed to checkout, where you can enter your shipping information and payment details.
Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this number to track your order’s status on our shipping partner’s website.
Shipping times vary based on your location and the shipping method you choose. Typically, orders are processed within 3 days, and shipping may take an additional 3-5 business days. You will receive a tracking number via email once your order has been shipped.
If your package is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and ensure you receive your order or a refund.
Returns and Exchanges
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to accommodate changes once an order is in the shipping process.
We want you to be satisfied with your purchase. If you’re not happy with your order, you can return unused and unopened items within 5 business days of receiving your order for a full refund or exchange.
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. We’ll work with you to resolve the issue promptly.
Customer Service and Support
Absolutely! We take your privacy seriously. Your personal information is stored securely and is only used to process your orders and provide you with the best shopping experience. Please refer to our Privacy Policy for more information.
es! We value our customers and offer a loyalty program that rewards you for shopping with us. Sign up for our newsletter to stay updated on promotions and exclusive offers.
To keep your bonnets and beanies in the best condition, we recommend hand washing them in cold water with mild detergent. Avoid using bleach or harsh chemicals. Air dry them flat to maintain their shape.
Promotions and Discounts
Unfortunately, our system only allows one coupon code per order. Be sure to choose the one that gives you the best discount!
Yes, we do offer discounts for bulk purchases! If you’re interested in placing a large order, please contact us for more information on pricing and availability.